Webinar: Turn Your Inbound Reservations Team Into Sales Hunters!

Doug Kennedy - President - Kennedy Training Network

February 21 - 11:00AM (CT)

The reservations teams at most lodging companies are typically exclusively focused on responding to inbound inquiries coming in via phone, email and direct messages received on apps such as OTA’s. Most see these agents as having an administrative, “order-taking” role. Smart leaders have already provided sales training to help agents evolve to be “order-makers.”

In this webcast, Doug will present ideas for transitioning reservations agents from their “farmer” role into a new role as “sales hunters!” Presented are:

• Sample dialogue for turning inbound calls that cannot be closed into leads.
• Suggested mediums for proactive follow-up.
• A recommended cadence for follow-up reach-outs.
• Using a “tech for touch” approach to personalize follow-up messaging.